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We welcome you warmly and are very pleased to have you with us. The entire team is at your disposal for all your questions, wishes and suggestions.

The following information are intended to help you find your way around and to be able to use all the amenities of our house.


ÄZTE&APOTHEKE  Doctor & Pharmacy

Dr Katharina Weeber-Sommeregger
Gasserplatz 1, Hermagor  -  Phone: 0043 4282 2046


Medalm Unfallpraxis Tröpolach 168 - Phone: 0043 4285 841 50


Adler Apotheke, Hauptstrasse 4; Hermagor - Phone: 0043-4282 2066


We have a selection of common plugs available for you at the reception


Airport transfers
As part of our guest car service, we are happy to pick you up from Klagenfurt or Ljublana airport.  Please contact the reception team


Breakfast buffet:                                            07:30 to 10:30 a.m.


Would you like to surprise your loved ones on their birthday? 
Whether cake, flowers, a bottle of champagne: please contact the reception or our restaurant manager in good time to set the mood.


Bathrobe: Is ready for you in the bathroom and will be changed daily upon request.


Check In: From 15:00 guaranteed
If you arrive earlier, you can store your luggage with us temporarily and use your day already on the slopes or in the wellness area.

Check out:  Please until 11:00 a.m.

Late check-out is possible according to room availability- for a fee or free of charge - is possible. The reception team will be happy to inform you.

Charging station for electric cars 
2 quick-charging stations with a total of 4 charging options are available to the right of the hotel entrance.  Charging capacity up to 20 kw. Cost per KW € 0.34. 
Please contact the reception team

Charging station for e-bikes
There are 4 power sockets available free of charge in the bike cellar:
You can also safely store your valuable e-bikes on the wall brackets


Dinner from 18:30 to 20:30

Dress code - smart casual Since it is important to us that every guest feels comfortable in our restaurant, we kindly ask you to choose adequate clothing during dinner. Flip flops and jogging suits are very comfortable, but are not appreciated by every guest, so our request to keep these items of clothing for the SPA and Wellness area instead.


Direct booking of your stay 
Did you know that you can save up to 15% on the room rate if you book your stay directly? Please contact the reception team.



Dr. Thomas Aschenbrenner, Hermagor      Phone +43 (0)4282 3280
Dentistry clinic: At the regional hospital in Klagenfurt 110 km, approx. 90 min driving time 


Elemis cosmetic products
We use this exclusive British product line for our cosmetic treatments.
Please ask at the wellness reception for current promotions "to take home" or visit our shop.


Earlybird booking of your stay 
Did you know that you can save up to 20% on the room rate if you book your stay directly and early with us? Earlybird is subject to certain booking conditions.
Please ask for details at the reception


Flowers: Please order in time, as we will get them for you in Hermagor.

Fitness room: 14:00 to 20:00 hrs

Food intolerances, diets, allergens

We are happy to consider your wishes for vegan or vegetarian food, diets, food intolerances such as histamine/gluten/lactose-free dishes.

Fire brigade emergency call 122


Hotel bar open 14:30 until at least 23:30


Internet: W-Lan – please see W-Lan

Indoor pool open from 08:00 Uhr until 20:00

Ironing and laundry service by our housekeeping team
On request, we will iron your shirts/blouses/pants between 08:00 and 15:30 within 1 hour.
Outside of these times, we will endeavour to deal with the matter as quickly as possible.
For those who like to iron themselves: We can bring an ironing board and iron to your room on request.


Also opens your ski locker in the ski cellar, as well as the night entrance next to the main entrance.


Luggage service
If you wish, we can help you with your luggage and sports equipment.


Massages in the Spa&Wellness area 14:00 to 20:00 hrs.


Night entrance
Your security and independence are important to us.
The main entrance will be closed from 22:00. However, your room key opens the left side entrance.


Outdoor pool open from 14:00 to 20:00


The parking spaces around our house are limited and cannot be used without restrictions in winter due to the danger of roof avalanches. As a special service, we recommend using our parking spaces in the underground car park free of charge.


Printer & copying service: Please contact the reception team 

For a comfortable sleep, horsehair or synthetic pillows are also available as well as our brand new fibre ball pillows.


Police/ Emergency call 133


Reception Telephone 9

Your contact point for all questions & requests during and around your stay is open from 06:30 till 22:30

Outside these hours, in case of emergencies call 0043 664 8818 764


Reading corner in the lobby bar. We strive to constantly expand our offer


Room service/meal offer/restaurant opening hours
During restaurant opening hours, breakfast and dinner can be served in your room to a limited extent on request. Please understand that we offer this service primarily in case of illness - but free of charge.

Between 06:30 and 22:30 we serve a small but fine selection of snacks & drinks in your room. You will find the menu at the end of this folder.

At this point we would like to draw your attention to the food on offer in our WU Bar&Grill and the large and extensive menu in our lobby bar. 

Breakfast buffet from 07:30 to 10:30 a.m.

WU -Bar Drinks from 10:30 to 18:00

WU -Grill Snacks from 11:30 a.m. to 3:30 p.m.

Lobby Bar - Teatime (free of charge) from 12:30 to 16:30

Lobby Bar - large menu from 16:30 to at least 23:30

4 course Gourmet menu in the hotel restaurant from 18:30 to 20:30


SPA opening hours

Indoor swimming pool from 08:00 to 20:00
Sauna area from 14:00 to 20:00
Fitness room from 14:00 to 20:00
Outdoor pool from 14:00 to 20:00 
Whirlpool from 14:00 to 20:00 

SKI passes 
We will be happy to issue ski passes for you at the reception for periods of 1 day or more.
Your advantage: No queuing at the lift ticket office and convenient payment together with your hotel bill upon check out.


SKI & sports equipment rental
We recommend our partners Sport Sölle and Intersport, both only 1 minute walk from the hotel.


In our hotel shop next to the reception you can get things for your daily needs, as well as a selection of large and small gifts.


Shoe shine machine/shoe shine service
In the hotel lobby you will find a shoe shine machine to the left of the main entrance.
On request, our housekeeping team will clean and care for your shoes.


Shuttle service 
We also have a hotel car service and may transport you to the nearest public stop free of charge.


Your room safe is individually programmable and the contents are insured against robbery 
up to € 10,000.00 (deductible € 1,500.00).


Snacks & drinks in the room
From 06:30 to 22:30 we offer a small but fine selection of snacks and drinks.
You will find the corresponding map at the end of this folder


Smoking ban
Smoking is absolutely prohibited in our house, except on the terraces and balconies of the rooms, as well as in designated outdoor areas. Please note that all rooms are equipped with smoke and fire detectors. We have to pass on the costs for alarms and fire brigade operations due to negligence.


Towel change
We change your towels and bath towels daily

Teatime from 12:30 to 16:30
In the hotel lobby we have a fine selection of speciality teas and biscuits and/or cakes in the self-service area free of charge.


Underground car park

The parking spaces around our house are limited and cannot be used without restrictions in winter due to the danger of roof avalanches. As a special service, we recommend using our parking slots in the underground car park free of charge.
Access via Hotel Falkensteiner, Nassfeld 9 (1 minute from our hotel entrance).
From the garage (level -1) take the lift to level 4 and continue via reception of the Hotel Falkensteiner back to our hotel.


If the weather gods are against us, we are happy to lend out umbrellas at the reception.


Valet parking/parking service

On request, we will bring your car to the underground car park free of charge.

Please note that we do not accept any liability for any damage.


WU- Bar&Grill from 10:30 to 18:00 

Whirlpool from 14:00 to 20:00

Fast and free wi-fi is accessible throughout the hotel area. On request, we can also provide you with a secure hotspot with personal dial-in for sensitive and private data use.


Washing station for e-bikes
A self-service washing station in the car park next to the stairway to the WU Bar is available free of charge.

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